Need Help Accessing Your Course?
You might need to verify your ACES ID.
Go to the ACES login page 并在“ACES登录信息”框中选择“获取我的ACES用户名”链接.
- OR -
Your password needs to be reset.
请致电(210)485-0555[选项1]联系澳门新葡京博彩区IT帮助台重置您的ACES密码.
The wrong semester or term may be selected.
Be sure you have selected the current term.
- OR -
如果您刚刚注册，该课程可能还没有出现在ACES中.
Contact NLC’s IT Help Desk at (210) 486-5777, or after 5 p.m.，澳门新葡京博彩区IT服务台，电话:(210)485-0555，选项4.
- OR -
你要么没有注册这门课，要么可能已经被退学了.
联系学生服务，位于NLC校园的学生共用区(STCM-101). 他们也可以通过(210)486-5401，选项4，或发送电子邮件到 nlc-nlcadmin@0412xp.net.
Your online course needs to be synced.
Contact NLC’s IT Help Desk at (210) 486-5777, or after 5 p.m.，澳门新葡京博彩区IT服务台，电话:(210)485-0555，选项4.
如果您是在线学习的新手和/或没有参加过 Orientation to Online Learning mini-course …
You should be able to register for the Orientation to Online Learning (OLRN-0001)迷你课程. 但是，如果您在注册方面需要任何帮助，请联系 Academic Advising at nlc-advising@0412xp.net. For more information, visit the Academic Advising page.
You can complete this mini-course online. However, if you need any assistance with completing it, 请联系NLC的教学创新中心/远程学习 (210) 486-5372 or nlc-dlc@0412xp.net
- OR -
If you are familiar with online courses in Canvas …
联系你的指导老师，让他或她知道你需要澄清如何进行.
The instructor has not provided access instructions.
在接下来的课堂会议上向你的老师寻求指导, or contact him or her ahead of time and let them know.
如果你可以登录Canvas，但不能登录发行商的网站，首先要确保你已经登录了 访问码通常与出版商的教科书捆绑在一起.
If you need assistance with the code, 给教练发邮件或打电话，让他或她知道你需要帮助.
If you need assistance navigating this site, 给教练发邮件或打电话，让他或她知道你需要帮助.
有关培生MyLabs的技术支持或帮助，请联系出版商:
Instructors can call 888-433-8435, Monday – Friday, 8 a.m. - 8 p.m. EDT.
学生可以拨打800-677-6337，周一至周五，中午至晚上8点.m. EDT.
培生24/7技术支持聊天、电子邮件和知识库可在以下网站获得 http://247pearsoned.custhelp.com.
如果您遇到与BioSig-ID相关的技术问题或忘记了您的密码, 请致电澳门新葡京博彩区IT服务台，电话:(210)485-0555[选项4].
不要联系Canvas支持，因为他们不能解决BioSig-ID问题.
If you are still experiencing a technical issue with ACES or logging in 关于您的课程，请致电(210)486-5777或在下午5点之后联系NLC的IT帮助台.m.，澳门新葡京博彩区IT服务台，电话:(210)485-0555，选项4.
Technical problems in Canvas 可联系Canvas技术支持，电话:(210)485-0555，选项2.