学生成功评估
帕洛阿尔托学院 strives to provide a 以学生为中心 experience in order to provide value-added services, 符合我们的战略计划和总体使命. All of our services are also in alignment with our vision to be the best in the nation in student success and performance excellence. 因为我们追求卓越, we assess the progress made by each of the 16 departments that provide support services to students specifically to aid in Student Success. 这些部门包括:
- 提供咨询服务
- 业务办公室
- 咨询服务
- 残疾支援服务
- 注册服务
- 金融援助
- 雷·埃里森家庭中心
- 学生健康倡导资源与参与(S.H.A.R.E.)中心
- 学生生活
- 退伍军人事务部
常见问题
Student learning outcomes are statements that specify what students will know or value when they complete a program.
Service area outcomes are statements about what a student will experience, do, 或作为给定服务的结果接收.
A service area outcome is a 以学生为中心 statement about what students will be able to do with the service provided or how they will benefit from the service provided. A student learning outcome specifies what students will know.
As student affairs professionals who many times serve as frontline staff interacting directly with students, it is critical that we understand the student experience and work vigorously to provide an academic ecosystem that supports and empowers students to achieve their goals. Critical to the delivery of quality student services is the identification of key performance metrics, 建立基线数据, and an intentional focus on improving those areas requiring attention.
作为一个机构, 帕洛阿尔托学院 employs traditional program review as well as a unit goal and evaluation processes. 另外, 帕洛阿尔托学院 also embraces a continuous quality improvement culture through participation in the Malcolm Baldrige Quality Assessment Review as well as at the state level having earned the 2015 Texas Award for Performance Excellence (TAPE). 作为一个机构, 我们也利用CCSSE, 诺埃尔•利维茨, 部门调查, and the Continuous Feedback Model to better understand the needs and experiences of our students.
Each area employs multiple tools typically beginning with an operational retreat focusing on a detailed needs assessment generated by a Strengths, 弱点, 机会, 和威胁(SWOT)分析. Gaps are identified and an alignment review is conducted to ensure alignment of strategic directions, 关键绩效指标, 囊的标准, 单元目标, program review and/or 大学 Action 计划 (CAPS) if applicable. A Focus Plan, Do, Check, Act (PDCA) is typically used during the deployment phase. Alignment with our 战略计划 and Strategic Directions is critical in achieving the core competencies of the institution and to justify the allotment of fiscal resources.
该部门通过多种方式改善服务. 第一个, point of satisfaction surveys are administered within each area and then included in the monthly executive summary to the 大学 领导 Team as part of the Continuous Feedback Model. 这种模式还包括人际互动, 电话, 以及通过在线评论框提交的反馈.
The division also improves services through measurement of Student Learning Outcomes and Service Area Outcomes. These outcomes focus on specific services offered by the department and the assessment of the outcomes ensures that services are being offered with the highest quality. The measurement of outcomes also ensures that each department reviews how they are offering services on a regular basis and that results are shared with the campus community, 通常在每学期末. Continue reading for more information about Student Learning Outcomes and Service Area Outcomes.
每个部门至少使用两种评估方法. Methods can include surveys, reflection papers, focus groups, and program evaluation.
Outcome results and measurement will be posted on the website at the end of the fall semester.